Sysco LABS Sri Lanka

THE BIG PICTURE

Sysco LABS is the captive innovation center for Sysco Corporation (NYSE:SYY), a Fortune 100 company and the world’s largest foodservice provider with 71,000+ associates, 330+ distribution centers and over 725,000 customers in 90 countries. For fiscal 2023 that ended July 1, 2023, Sysco generated over $76 billion in sales.

Sysco LABS powers Sysco’s farm-to-fork operations and our technology is present in the sourcing of food products, merchandising, storage and warehouse operations, order placement and pricing algorithms, the delivery of food and supplies to Sysco’s global network, the in-restaurant dining experience of the end-customer and much more.

Our technology ecosystem spans 600+ applications, monitoring and incident management across 10,000+ servers, multi-cloud – multi-platform event streaming and microservices architecture, and enterprise-grade systems that power a catalog of over 1.4 million products, 330+ distribution centers and a fleet of 14,000 IoT-enabled delivery trucks, and more.

Everything we do at Sysco LABS supports Sysco’s Purpose of ‘Connecting the world to share food and care for one another’, and our technology directly impacts millions of food consumers in a trillion-dollar, global industry.

THE OPPORTUNITY

We are currently on the lookout for a Site Reliability Engineer to join our team and contribute to the operations of the world’s largest foodservice company.

WHAT YOU WILL BE DOING

Providing reactive and proactive support through troubleshooting of technical issues, unblocking and detecting root cause(s) based on SLAs for infrastructure issues
Ensuring that systems are fully operational, and any loss of service is restored within SLAs
Engaging and coordinating with stakeholders such as engineering and third parties during the issue resolution process
Providing solutions to technical problems for systems patching, deploying, managing, and integrating with other/third-party products and server platforms, or networks
Proactively identifying improvement opportunities and product enhancements to improve efficiency 
Proposing ideas and solutions within the application/infrastructure teams to reduce the workload through automation
Managing and maintaining the existing application/infrastructure test environments up to date by working/coordinating with the relevant teams.
Partnering with development teams to improve services through rigorous testing and release procedures
Analyzing, tracking and resolving stakeholder questions in a prompt manner

REQUIREMENTS

A Bachelor’s Degree in Computer Science, IT or equivalent qualification
1-2+ years of Enterprise-level technical/software/application support experience
Experience with integrating, aiding support for and troubleshooting, and identifying the root cause of issues in dynamic environments, while working cross-functionally
Strong analytical and problem-solving skills with the ability to quickly sift through artifacts/data to get to a root cause
Experience in managing and scaling distributed systems in a public, private, or hybrid cloud environment
Experience in Cloud technologies like AWS, Azure, GCP, etc. 
Experience with Nginx, HAProxy, Docker, Kubernetes, Terraform, or similar technologies
Strong self-motivation and flexibility and willingness to accept additional responsibilities as they develop
The ability to work in a roster-based environment including night shifts and weekend shifts
Experience in DevOps concepts, tools and automation capabilities
The ability to program/automate with one or more languages, such as Python, Shell, Java, C/C++, and JavaScript

WHAT AWAITS YOU AT SYSCO LABS

An attractive base compensation package comfortably above market rates
Performance rewards and recognition
Comprehensive healthcare coverage
A health and wellness allowance
A team outing allowance
Paid birthday leave
Learning and development allowance
Overseas travel opportunities and exposure to client environments
A progressive culture that promotes work-life harmony and personal development

Sysco LABS is an Equal Opportunity Employer.